FAQ'S

QUESTION: ARE THE VANITIES FULLY ASSEMBLED?

Yes, all of the vanities on The Vanity Store online are fully assembled.

 

QUESTION: WHAT ARE THE SHIPPING COSTS?

At the Vanity Store Online, shipping is FREE to most large towns and cities across Canada. There will never be any surprise duty or brokerage fees. If you buy one vanity or five, shipping is free. We want the buying process to be as easy and transparent as possible.
If you live in a small town or rural area, a $99.99 CAD/Order shipping fee may be included. When checking out the shipping rate will automatically get calculated. There are some exceptions for towns in very isolated areas. Please contact us for a shipping quote if you live in a rural area.

QUESTION: HOW DO I RETURN AN ITEM?

If for any reason you decide the product is not right for you, simply return the item within 30 days. Contact customer service to request a return number before shipping any products back. For more information go to RETURNS

QUESTION: HOW DO I CONTACT CUSTOMER SERVICE?

Toll Free: 1-888-601-2267
Business hours:
Mon-Thurs: 8 AM to 5 PM (CST)

QUESTION: IS MY PERSONAL INFORMATION SAFE?

The Vanity Store Online uses SSL 128bit encryption technology on all of its webpages. The same technology online banks use for their websites. No matter what page you are browsing on, you can be assured that you can browse securely and your personal information is safe. 

QUESTION: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The Vanity Store currently excepts MasterCard, Visa, PayPal, American Express and Discovery cards.

QUESTION: CAN I CANCEL MY ORDER?

If for any reason you change your mind and want to cancel an order you will have 2 hours to cancel the order. Contact customer service immediately to cancel an order.