At the Vanity Store Online, we ship to most towns and cities across Canada. Shipping rates are calculated automatically at checkout. There will never be any surprise duty or brokerage fees after order has been placed. We want the buying process to be as easy and transparent as possible.
We do not ship to P.O. boxes.
If you receive a vanity and you are not satisfied, return the vanity within 30 days. Call or email us and let us know the reason for the return. After confirmation, simply return the product back to us for a full refund.
For more information visit our refunds section.
How long does it take to get my order?
Most orders are shipped within 6-12 Days. If there happens to be a delay or there is a backorder on a product, we will contact you to confirm the order.
Once the order has been processed and the vanity shipped, a confirmation email will be sent along with a tracking number. The Confirmation email will also contain important information and a check list to follow once the product has arrives.
When your order has shipped, you will receive an email shipping confirmation containing a tracking number. The tracking number will allow you to track where your parcel is in the logistics process. Eg. In transit, at destination terminal, ready to be couriered to customer.
- Follow the instructions included in your shipping confirmation email to track your order through the carrier's website
- Contact a Vanity Store customer service representative at 1-888-601-2267
- E-mail us at email@example.com for a status update
If you misplace your shipping confirmation email, please contact a Vanity Store customer service representative at 1-888-601-2267 for assistance, or email us at firstname.lastname@example.org
When your product is ready to be delivered at its final destination a courtesy call will be given by the shipping company. All large products on skids are delivered between 08:00 and 18:00 local time and will be curbside delivery. We do not deliver into the home.
If your order is small enough to be shipped in a package or envelope, you will still be given a tracking number, however, standard shipping procedures will apply. You will not receive a phone call arranging delivery, they will simply deliver as soon as they can.
If you are there to receive your delivery, great! If not, you will have to pick it up from your local pick up location or the delivery will be scheduled another time.
What if my product is damaged?